Legal

Shipping Policy

Last updated: 18 September 2026

This document is a general, plain-language template provided for Origalo's website and does not constitute legal advice. It should be reviewed by a qualified legal and tax professional before being relied upon for production use, and updated to reflect Origalo's actual business practices and applicable law.

1. Overview

Origalo is a technology platform that enables vendors to manage and ship their own orders. Shipping is carried out by the vendor, either manually through a courier of their choice, or through a courier aggregator account the vendor connects to the Platform. Origalo itself is not a courier or logistics provider.

2. Manual Courier

Vendors may choose to ship orders using manual courier arrangements from day one, without needing to connect any courier integration. In this case, the vendor is responsible for arranging pickup, packaging and delivery of orders, and for providing customers with relevant tracking or delivery information where available.

3. Courier Aggregator Integration

Vendors may connect their own courier aggregator account to automate shipping and generate shipping labels or tracking information through the Platform. Delivery timelines, service availability and shipping costs in this case are determined by the vendor's chosen courier aggregator and its terms, not by Origalo.

4. Delivery Timelines

Delivery timelines vary by vendor, product, shipping method and destination, and are not guaranteed by Origalo. Customers should refer to the estimated delivery information provided by the vendor's store or chosen courier for a given order.

5. Shipping Charges

Shipping charges, where applicable, are set by the vendor and/or determined by the courier or aggregator used and are separate from the Origalo Platform fee.

6. Packaging

Vendors may choose to use Origalo packaging (boxes, courier bags, stickers, tamper seals and thank-you cards) to present their products professionally. Packaging choices do not affect the courier or delivery method selected for an order.

7. Delayed, Lost or Damaged Shipments

Issues relating to delayed, lost or damaged shipments should first be raised with the vendor, who is responsible for resolving delivery issues with their chosen courier or aggregator. Origalo will assist in good faith where possible but does not guarantee delivery outcomes, as these depend on third-party courier services outside our control.

8. Contact Us

For questions about this Shipping Policy, contact us at support@origalo.com.