Legal

Privacy Policy

Last updated: 18 September 2026

This document is a general, plain-language template provided for Origalo's website and does not constitute legal advice. It should be reviewed by a qualified legal and tax professional before being relied upon for production use, and updated to reflect Origalo's actual business practices and applicable law.

1. Introduction

This Privacy Policy explains how Origalo ("Origalo", "we", "us", "our") collects, uses, discloses and protects information in connection with our website and platform (the "Platform"), used by vendors to create and manage online stores, and by customers who browse and purchase from vendor stores. By using the Platform, you agree to the practices described in this Policy.

2. Information We Collect

Account information: name, email address, phone number, business details provided when a vendor signs up.
Store and product information: details vendors add about their store, products, pricing and inventory.
Order information: details necessary to process and fulfil orders, such as shipping address and order contents.
Contact form submissions: name, email, phone number (optional) and message content submitted through our contact form.
Usage data: information about how the Platform is accessed and used, such as pages visited and device/browser type.

3. How We Use Information

To provide, operate and improve the Platform.
To enable vendors to create stores, manage products, and receive and manage orders.
To communicate with vendors and customers about their accounts, orders or enquiries.
To maintain the security and integrity of the Platform.
To comply with applicable law.

4. Payments and Shipping

Vendors may connect their own third-party payment gateway and/or courier aggregator accounts to the Platform. Where a vendor does so, information necessary to process payments or shipments may be shared with that third-party provider, subject to that provider's own privacy practices and terms. Origalo does not control, and is not responsible for, the privacy practices of third-party payment gateways or courier providers.

5. Sharing of Information

We do not sell personal information. We may share information with vendors (where necessary to fulfil an order), with service providers who help us operate the Platform, with connected third-party payment or courier providers as described above, or where required by law.

6. Data Retention

We retain information for as long as necessary to provide the Platform and to comply with our legal obligations, resolve disputes and enforce our agreements.

7. Your Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law and any legitimate business or legal reasons we may have for retaining it.

8. Security

We take reasonable measures to protect information from unauthorised access, alteration or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Platform is not directed to children, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at hello@origalo.com.